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FAQS

General Questions

Information and Product Inquiries*

info@fendelskincare.com

*Product inquiries are answered by our product specialists through email only, usually within 24 hours. Our phone customer service representatives are only available to take orders, and are unable to answer product queries or look up order status or tracking information.

Questions regarding your order status
Returns and exchanges
Distributor opportunities

 

How To Order

Online:

You are able to shop for our products online quickly and conveniently at our innovative Online Store. All online orders dispatch in just 24 hours, ensuring our product gets to you as quickly as possible.

By Phone:

You can reach us for telephone orders at 1.877.288.6140. From outside the US, please call 1.516.333.2999. We are available 24 hours a day, 7 days a week to help you place your order, and phone orders dispatch within 4 business days.

 

Returns & Exchanges

Return Policy:

We want you to be 100% satisfied with your Fair & Flawless and Skin Soho products. We understand that sometimes returns are necessary; if you are unhappy with your purchase, simply return the unopened item in its original packaging with sales receipt for a full refund (less shipping and handling fees) within 14 days of receiving the delivery.

Opened and/or used products can also be returned within 14 days of receipt for a refund less shipping and handling charges and a 20% “restocking” fee.

To Initiate the Return Process:

1.  Contact Customer Service at info@fendelskincare.com for a Return Authorization Number (RAN); any returns without a RAN will be refused. Each item return needs its own RAN.

2.  Send back all items for return via USPS (or other specified carrier as noted by Customer Service) within 7 days for obtaining the RAN to the address below. The buyer will be responsible for all return shipping costs.

Au’bede Distribution, Inc.
Attn: Return Department
163 Voice Road
Carle Place, New York 11514

3.  Please allow up to 30 days for your refund to be processed.

 

Distributor Opportunities

If you are interested in distributing Fair and Flawless products, please email us at sales@fendelskincare.com to set-up an appointment

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