Customer Service

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Orders

How Can I Order Fair & Flawless Products?

You can shop our products online quickly and conveniently at our Online Store.

You can also call us at 1.877.288.6140. We are available 24 hours a day to help you place your order.

What Forms of Payment Do You Accept?

We happily accept Visa, Mastercard, American Express and Discover.

If you are placing a mail order, checks or money orders made payable to “Au’bede Distribution, Inc.” are also acceptable. All returned checks will incur a $35 service fee.

We are unable to accept cash for any orders.

How Do I Check On the Status of my Order?

If you want to check on the status of your order, please email us at sales@fendelskincare.com We will be happy to email you an update on your order.

Unfortunately, at this time our customer service representatives answering our phone lines are only able to assist with placing orders, and will be unable to check on your order status.

I Placed An Order, But Changed My Mind; Can I Cancel It?

You can cancel an order with standard shipping within 24 hours of placing it. If you placed the order with expedited shipping, you have two hours to cancel the order.

Email sales@fendelskincare.com with your order number and the item(s) you wish to cancel.

If you request a cancellation of the order after the 24 hour window (or two hour window for expedited shipping), a $35 cancellation fee and a 20% restocking fee will be applied to the order. If the order has already been shipped, an additional $10 delivery courier interception processing fee and any additional shipping charges incurred in re-routing the package back to its point of origin will be applied to the order.

If you choose to refuse shipment upon delivery, we will not be able to provide a refund.

Why Didn’t My Order Go Through?

Contact someone on our customer service team at info@fendelskincare.com for an update on the status of your order and to resolve the issue.

Due to security and identity theft concerns, we reserve the right to reject any order provided to us that we deem questionable or possibly fraudulent. If we determine that fraudulent information has been provided, we will immediately place the order on hold while our fraud department takes the necessary steps to determine the veracity of the information. 

 

Shipping

What Types of Shipping Service Do You Provide?

We ship all standard shipping orders via United States Postal Service or FedEx Ground. We also have second-day shipping and overnight shipping available for an additional fee.

Residents of Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands will incur additional shipping charges. We are not able to guarantee timely delivery to these locations.

Do You Ship to P.O. Boxes or APO/EPO?

Yes! All Fair & Flawless and Skin Soho orders destined for P.O. Boxes or APO/EPO addresses will be shipped via USPS Priority Mail. However, we cannot guarantee timely delivery for these addresses.

Do You Ship Internationally?

Yes! We ship internationally for an additional fee. Shipment may take 5 to 7 additional business days to arrive, depending on customs. Signature is required upon delivery for all international packages.

If the order is refused, and the package re-directed back to us, the buyer will be responsible for any duties and taxes incurred, all shipping and handling fees, and all bank transaction fees, all of which will be deducted from the refund total.

We are not responsible for any tariffs, duties, or other such restrictions and charges as required by the destination country. Please check with your country’s customs office for exact charges.

How Long Does It Take For My Order to be Shipped Once It Is Placed?

We try to fulfill orders as quickly as possible, and usually ship by the fourth business day after the order is received. However, due to high demand, fulfillment can sometimes be delayed.

All orders placed over the weekend or during a holiday will not begin the fulfillment process until the next business day.

My Package Arrived Damaged; What Should I Do?

Notify your delivery courier immediately! While we want you to be happy with your order from Fair & Flawless and Skin Soho, we are not responsible for what happens to the package in transit. Be sure to inspect your package upon receipt; if there is damage, notify your delivery courier immediately. We are not able to provide refunds on orders that are lost, stolen, or damaged during shipment. 

 

Return Policy

I’d Like to Return Part Of, Or All Of My Purchase.

We want you to be 100% satisfied with your Fair & Flawless and Skin Soho products. We understand that sometimes returns are necessary. If you are unhappy with your purchase, simply return the unopened item in its original packaging with sales receipt for a full refund (less shipping and handling fees) within 14 days of receiving the delivery.

Opened and/or used products can also be returned within 14 days of receipt for a refund less shipping and handling charges and a 20% “restocking” fee.

To Initiate The Return Process:

1.> Contact Customer Service at info@fendelskincare.com for a Return Authorization Number (RAN). Any returns without a RAN will be refused. Each item return needs its own RAN.

2. Send back all items for return via USPS (or other specified carrier as noted by Customer Service) within 10 days for obtaining the RAN to the address below. The buyer will be responsible for all return shipping costs.

Au’bede Distribution, Inc. 
Attn: Order Department
P.O. Box 7689
Garden City, New York 11530

3. Please allow up to 30 days for your refund to be processed. 

 

Other FAQs

Did The Price Go Up On This Item?

We try and keep our prices constant for our customers. However, sometimes due to the increasing cost of herbal extracts and other high-quality components, prices may fluctuate.

Will I Need to Pay Sales Tax On This Online Purchase?

We are required to collect sales tax for deliveries within the State of New York. For all other states, taxes will be levied dependent on state tax law.

I Have Questions About Your Product and Formulation.

Please contact us at info@fendelskincare.com. Someone from our customer service team will be in touch to answer all your questions.

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